Course Content
Orientation, introduction to the course
1. Human-Robot Interaction (HRI)
2. Research Methods in Human-Robot Interaction
3. Smart Cities & HRI
The demand for city living is already high, and it appears that this trend will continue. According to the United Nations World Cities Report, by 2050, more than 70% of the world's population will be living and working in cities — one of many reports predicting that cities will play an important role in our future (UN-Habitat, 2022). Thus, as cities are growing in size and scope, it is shaped into complex urban landscape where things, data, and people interact with each other. Everything and everyone has become so connected that Wifi too often fails to meet digital needs, online orders don't arrive fast enough, traffic jams still clog the roads and environmental pollution still weighs on cities. New technologies, technical intelligence, and robots can contribute to the direction of finding solutions to ever-increasing problems and assist the evolution of the growing urban space.
Human-Robot Interaction
About Lesson

Addressing user expectations

When users engage with robots, they often have certain assumptions and expectations, which can be influenced by their exposure to robots in media or fiction. Additionally, the design and presentation of robots can also shape users’ expectations. For instance, if a robot speaks in English, users may assume it can understand spoken English. As robots become more human-like in appearance, users may expect them to possess more human-like abilities. If a robot fails to meet users’ expectations, it may be viewed as incompetent, resulting in reluctance to use it. Design can also influence user expectations; for instance, social robots may be designed to look like infants to reduce expectations and increase tolerance for mistakes.


Read more about how user expectations can be managed by accurately describing the robot’s capabilities and setting expectations lower instead of higher:


Bartneck, C. et al. (2020) Human-Robot Interaction: An Introduction. Cambridge: Cambridge University Press. Available at: